Donbet Terms and Conditions

At Donbet Casino, we provide these Terms and Conditions to ensure a safe and fair gaming environment for all our players. By accessing or using our services, you agree to be bound by these terms. We operate under the highest standards of online gaming regulation and are committed to providing you with an exceptional gaming experience.

1. Introduction and Operator Information

Welcome to Donbet Casino, operated by GTW B.V., a company registered in Curaçao under registration number 165433. Our registered address is Zuikertuintjeweg Z/N, Curaçao. We are licensed by the Curaçao Gaming Authority (CGA) under license number OGL/2024/250/0115, issued on July 1, 2024, in accordance with the National Ordinance on Offshore Games of Hazard (NOOGH).

Our payment processing is handled by CYGTW LTD, a Cyprus company registered under number HE 462903, with its registered office at Poreias 2, 3011, Limassol, Cyprus. This company acts as the payment agent of our parent company GTW B.V. We are represented by IGA Group for trust services as part of our compliance structure.

2. Account Registration and Eligibility

When you create an account with Donbet, you must provide accurate and complete information. We require that you:

• Are at least 18 years of age or the legal age for gambling in your jurisdiction
• Provide truthful personal information during registration
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorized use of your account

At Donbet Casino, we maintain strict eligibility requirements. Residents of the following countries are not permitted to open accounts: Aruba, Bonaire, Curaçao, Netherlands, Saba, St. Maarten, Georgia, and the United States including all US dependencies. Additionally, we do not accept players from any FATF-blacklisted countries.

3. Restricted Territories and Account Closures

We reserve the right to immediately close accounts of players who are residents of the Russian Federation and Belarus. In such cases, account balances will be retained by our company as per our sanctions enforcement policy. This measure is part of our commitment to comply with international regulations.

Players from the following 52+ countries are excluded from our welcome casino and live casino bonuses: Algeria, Bahrain, Bangladesh, Benin, Bosnia-Herzegovina, Botswana, Bulgaria, Burundi, Cape Verde, Chad, Comoros, Djibouti, Egypt, Equatorial Guinea, Gabon, Gambia, Georgia, Guinea, Guinea-Bissau, Indonesia, Jordan, Kenya, Kosovo, Kuwait, Lesotho, North Macedonia, Madagascar, Malawi, Malaysia, Mauritania, Mongolia, Montenegro, Mozambique, Namibia, Nepal, Niger, Oman, Palestine, Philippines, São Tomé & Príncipe, Senegal, Seychelles, Sri Lanka, Swaziland, Tanzania, Thailand, Togo, UAE, Vietnam, Japan, and Zambia.

4. Deposits and Accepted Currencies

At Donbet Casino, we accept deposits through various payment methods including VISA and MasterCard credit and debit cards, as well as numerous alternative payment options. For specific payment methods available in your country, please contact our support team at support@donbet.com.

We support 14 different currencies to accommodate our international player base:

• Fiat currencies: EUR, USD, GBP, AUD, CAD, BRL
• Cryptocurrencies: BTC, ETH, LTC, XRP, BCH, USDT, XMR, DASH

The minimum deposit amount is €20 or the equivalent in your chosen currency. At Donbet Casino, we offer special crypto deposit bonuses of 170% plus 100 free spins to encourage cryptocurrency usage.

5. Withdrawals and Limits

We process withdrawal requests subject to our verification procedures and the following limits:

• Weekly withdrawal limit: €7,500
• Monthly withdrawal limit: €15,000
• Minimum withdrawal amount: €20 or currency equivalent

VIP players at Donbet may qualify for higher withdrawal limits at our sole discretion. Winnings exceeding €15,000 will be paid in monthly installments of maximum €15,000 until the full amount is paid.

We impose a maximum win limit of €100,000 per single bet or spin, including bonus rounds and free spins. Progressive jackpot wins are exempt from this cap and will be paid in full. Bank transfers are processed within 3 banking days, though intermediary bank fees of up to €16 may apply.

6. Bonuses and Promotions

At Donbet Casino, we offer various welcome bonuses tailored to different gaming preferences:

• Casino Welcome: 150% up to €750 plus 50 free spins
• Sport Welcome: 120% up to €600
• Mini Games Welcome: 100% up to €600
• Crypto Deposit Welcome: 170% plus 100 free spins

Bonus winnings are generally capped at 5 times the bonus amount for withdrawal, though this does not apply to welcome bonuses. No-deposit bonus winnings are limited to a maximum payout of €100. We also offer a loyalty cashback of 10% for our regular players.

7. Sports Betting

Our sportsbook requires a minimum coefficient of 1.30 for bets to count toward wagering requirements. We offer special sports promotions including UCL Cashback during UEFA Champions League matches and our 3+1 Freebet program where every fourth sports bet is complimentary.

8. Fair Gaming and Anti-Fraud

We are committed to fair gaming practices and employ sophisticated anti-fraud measures. Players are prohibited from strategies such as leaving large bets on the table in games like blackjack and returning after bonus wagering completion. We reserve the right to investigate suspicious activity and void winnings from fraudulent play.

9. Know Your Customer (KYC) and Verification

We may require identity verification documents including ID, proof of payment systems, and utility bills in Latin or Cyrillic alphabet. If documents in these alphabets are unavailable, video verification may be required. Withdrawals may be delayed pending completion of verification procedures.

10. Customer Support and Complaints

Our customer support team is available through multiple channels including live chat, email at support@donbet.com, Telegram, Discord, and Twitter/X. Complaints must be submitted within 2 months of the issue occurrence, or they may be disregarded. Unresolved disputes may be escalated to the Curaçao Gaming Authority.

11. Responsible Gaming

We are committed to promoting responsible gaming practices. Players can set deposit limits, session limits, and self-exclusion periods. If you feel you may have a gambling problem, please contact our support team or relevant gambling addiction organizations in your jurisdiction.

12. Modification of Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the modified terms. We recommend regularly reviewing these terms to stay informed of any updates.

13. Governing Law

These Terms and Conditions are governed by the laws of Curaçao. Any disputes arising from your use of our services will be subject to the jurisdiction of Curaçao courts and our licensing authority, the Curaçao Gaming Authority.